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石云霞学位论文及已发表论文目录

作者：编辑：发布时间：2016-10-12

[1] 石云霞，赵西萍. 政府互动导向对基层公务员服务绩效的影响研究{J}.

中国行政管理. 2014, (10):87-90.

　　[2] 石云霞，赵西萍. 小城镇服务业人才培养研究{J}. 中国行政管理.

2012,（8）：84-87.

　　[3] Yunxia Shi, Xiping Zhao. A Novel Method for Prediction of Option Pricing for a

Market Model [J]. Economic Computation & Economic Cybernetics Studies & Research,

2013, 47(4)：225-238.

　　[4] Yunxia Shi. Application of Fuzzy Comprehensive Evaluation Method on E-service

Quality Assessment [J]. Advances in Information Sciences and Service Sciences,

2013, 5(10): 1101-1109.

　　[5] Yun-xia Shi. Can job attitude add value to customer satisfaction in service-oriented

organization? [C]Wireless Communication and Network: Proceedings of 2015

International Workshop on Wireless Communication and Network (IWWCN2015).

World Scientific Publishing Co.Pte.Ltd, 2015.

　　[6] Yunxia Shi, Lihong Su. Hotel Frontline Employee’s Affective Commitment and

Service Creativity: the Mediation Effect of Emotional Labor. [C] 2016 International

Conference on Service Science, Technology and Engineering. （SSTE2016）.

DEStech Publications. Inc.

　　[7] Yunxia Shi, Lihong Su. Hotel Fontline Employee’s Organizational Commitment and

Service Innovation Capability: Moderating Effect of Emotional Labor. [C] 2016 International

Conference on Business and Management (ICBM 2016). DEStech Publications. Inc.

　　论文题目: 情感劳动的过程机理及其策略对员工服务创新能力的影响研究

　　专业: 工商管理

　　学号: 4111008073

　　公示时间:2016.10.10

　　公示地点:院图书馆

　　tyc234cc 太阳成集团教务中心